A REGIONAL TRANSIT PASS FOR VENTURA COUNTY

Using VCbuspass is easy!

1. Download the app for iPhone or Android, or purchase a card online or from one of our sales locations listed below.
2. Add a pass or stored value during the initial purchase.*
3. When you board the bus, hold your card or mobile phone up to the VCbuspass reader. The appropriate fare will be deducted from your account.
4. Reload as needed!

*Reduced fares: Senior, Medicare, ADA. If you are eligible for a reduced fare, please contact us before purchasing on the Umo app.

VCbuspass is accepted by these transit operators:

• VCTC Intercity
• Gold Coast Transit
• Valley Express Transit and Dial-a-Ride
• Simi Valley Transit
• Thousand Oaks Transit
• Ojai Trolley
• Moorpark Transit
• Camarillo Area Transit and Dial-a-Ride (stored value only)

How do I register my VCbuspass card?

Registering your card is fast and easy!

1. To register online Click here or call us at 1.800.438.1112
2. Click on “Register”
3. Select “I want to use a card”
4. Complete the form:
   • Username – we recommend using something you will easily remember like your email address or phone number. Usernames must be at least 3 characters long.
   • Password – must have at least 8 characters including one uppercase letter, one lowercase letter, and one number. You will need to enter the same password twice to proceed.
   • Card Number – this is the 30-digit number on the back of your card that begins with 7993. Do not enter any dashes or spaces. This number will only need to be entered once. After that you will be able to access your account using your username and password.
   • Terms and Conditions – make sure you check the box agreeing to the Terms and Conditions
5. Click “register” and you’re all set! Your account is now protected if your card if ever lost or stolen. You can check your balance, manage alerts, and much more!

I’m eligible for a fare discount program, how do I register for discount and purchase passes?
If you are eligible for a discounted fare please contact us at 1.800.438.1112 or email us at vcbuspass@goventura.org and we will update your account. Once updated, the discounted fare amount will be deducted when using your card.  

What can I put on my VCbuspass card? 

• 31-day passes (unlimited rides for 31 consecutive calendar days) 
• Stored value (pay as you go) 

How can I check my stored value balance?
You can check your VCbuspass account’s stored value balance in the following ways: 

• Visiting participating agency customer service locations or calling 1.800.438.1112 
• Viewing the VCbuspass reader on board the bus after completing a fare payment  

How do I check my pass expiration date?
You can view the expiration date of any pass in your VCbuspass account in the following ways: 

• Visiting participating agency customer service locations or calling 1.800.438.1112 
• Viewing the VCbuspass reader on board the bus after completing a fare payment  

Is there a cost to get a VCbuspass Card?
No. Cards are free for a promotional period.  

Is the card reusable?  
Yes.  The VCbuspass is a permanent card and can be reloaded with passes and fares.  

What is the advantage of registering my VCbuspass card?
Registering a VCbuspass card will protect your account if your card is lost, damaged, or stolen. When your account is registered, you can set it up to automatically reload your card, sign up to receive alerts about your account, or check your balance.  

Can I use this system anonymously?
Yes. If you do not register your card with an account, we cannot replace it if its lost, stolen, or damaged.  

What should I do if my VCbuspass Card is lost or stolen?
Call 800.438.1112 immediately to report that your VCbuspass Card has been lost or stolen. If you have registered your VCbuspass account, the stored value balance and passes are protected after the loss is reported to us. A fee for lost cards may apply. 

Can my family or friends use my VCbuspass Pass Card?
No. To use VCbuspass, each passenger must have and use his/her own VCbuspass Card. 

What happens if the VCbuspass reader can’t read my VCbuspass card?
It is likely that your VCbuspass card is damaged. Contact 800.438.1112. 

Can I add more than one type of pass and/or stored value to my VCbuspass?
Yes. A VCbuspass account can include stored value and up to three months of passes.  

If I have more than one type of pass or passes and stored value in my VCbuspass account, can I designate the order they should be used to pay fares?
In the event your VCbuspass account contains multiple valid fare products and transfer rights, your fare will automatically be paid using fare products in the following order:  

1. Calendar-based passes – period passes 
2. Transfers 
3. Trip-based passes  
4. Stored value