ADA Certification

Passed in 1990, the Americans with Disabilities Act (ADA) is a federal law providing equal opportunities in employment, public accommodations, public services, telecommunications, and transportation to persons with disabilities.  The purpose of ADA paratransit service (often referred to as a Dial-A-Ride service) is to provide equal transportation for persons unable to use regular fixed-route bus service due to a disability or other condition.

All buses in Ventura County are equipped with wheelchair lifts to enable persons with mobility impairments to use the regular fixed-route service.  Curb-to-curb or door-to-door service (depending upon the community) is also available for persons unable to use the fixed-route service who have been certified under the ADA.

You may be eligible to use dial-a-ride transit under the established ADA criteria if you are unable to use the regular public bus service for one or more of the following reasons:

• You are unable to board, ride, or disembark from an accessible transit vehicle; and/or
• Your disability or condition prevents you from traveling to or from a bus stop.

To become eligible to use any ADA transportation service in Ventura County, you must complete an application for ADA eligibility certification.  The application requires you (or someone completing the form on your behalf) to explain why you are unable to use the regular public bus service.  ADA certification allows you to use all complimentary paratransit services in every city in Ventura County.

Applications are available in English and Spanish and can be downloaded by clicking the links below.  You may also request an application be sent to you by mail by calling 888. 667.7001.  Mail or fax your completed application to VCTC’s ADA Certification Coordinator using the contact information on the back of the form.

Once you have submitted your application to the ADA Certification Coordinator, you may be contacted for an in-person interview. This interview will take place in Camarillo, Simi Valley, Thousand Oaks or Ventura/Oxnard, depending upon your home location. Free transportation will be provided upon request to/from the interview site.

During the interview you will have the opportunity to learn more about ADA service in your area and will be asked to answer some questions about your disability or condition.

Questions? Call  888.667.7001  or submit your questions via email to  triciaa@mmpcal.org.

Complaints can be made by calling 800.438.1112 or by filling out the forms below:

In compliance with Department of Transportation (DOT) 49 (CFR) Parts 27 and 37, the Ventura County Transportation Commission (VCTC) is committed to ensuring equal access for all individuals to use its transportation services. VCTC will make reasonable accommodations/modifications to its policies, practices, and procedures when necessary for individuals with disabilities to receive access to these services.

Accessible alternate formats for VCTC Transit materials available upon request. Call 800.438.1112 for more information.